Terms & Conditions

1. Detailed description of goods and/or services.

Salty Hook is a business in the retail industry that sells fishing gear and all related apparel.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email, waybill number and order number. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Return and Refunds policy.

At Salty Hook, we want you to be completely satisfied with your order. If you are unhappy for any reason, returns can be made by shipping your item(s) back to Salty Hook. We will exchange or give you credit for any item that is in like-new condition and unworn.

We have created this return process to make your experience as easy as possible and ask that your returns are handled as we describe.

Use the Order Lookup on our Returns Page to begin your return.

Full price merchandise may be returned within 30 days from your invoice date if accompanied by the original packing slip or order number. Your credit card account will be credited the appropriate amount upon processing of the returned item(s). It helps us process your return or exchange faster if you use the original shipping box and packing materials when shipping products back to us. Please allow 3 to 5 business days for us to receive and process your return or exchange.

4. Customer Privacy policy

Salty Hook shall take all reasonable steps to protect the personal information of users.

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at Privacy.

At www.saltyhook.co.za we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by www.saltyhook.co.za and how we use it.

5. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Salty Hook bank account, the details of which will be provided on request.

6. Card acquiring and security

Card transactions will be acquired for Salty Hook via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by Salty Hook separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

7. Merchant Outlet country and transaction currency.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

8. Responsibility

Salty Hook takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. We do not take responsibility for any product being lost or stolen or damaged once it has left our premises.

10. Country of domicile

This website is governed by the laws of South Africa and Salty Hook chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

Salty Hook may, in its sole discretion, change this agreement or any part thereof at any time without notice. 13 Company information This website is run by Tektite (Pty) Ltd. based in South Africa trading as Salty Hook and with registration number 2014/016924/07 and Alicia Lingenfelder & Shannon De Olivera (Director(s)/Member(s)/Owner(s)).

12. Salty Hook Contact Details

Address: 253 Bosworth str South Alrode South , Gauteng
Phone: +2711 868 1141
E-mail: info@saltyhook.co.za

Returns Policy

At Salty Hook, we want you to be completely satisfied with your order. If you are unhappy for any reason, returns can be made by shipping your item(s) back to Salty Hook. We will exchange or give you credit for any item that is in like-new condition and unworn.

We have created this return process to make your experience as easy as possible and ask that your returns are handled as we describe.

Use the Order Lookup on our Returns Page to begin your return.

Full price merchandise may be returned within 30 days from your invoice date if accompanied by the original packing slip or order number. Your credit card account will be credited the appropriate amount upon processing of the returned item(s). It helps us process your return or exchange faster if you use the original shipping box and packing materials when shipping products back to us. Please allow 3 to 5 business days for us to receive and process your return or exchange.

Please contact us on +2711 868 1141 or email us at info@saltyhook.co.za to log a request or return an item.

Payment Policy

Please note we only accept payment in ZAR (Rands). We accept VISA, MASTERCARD & Bank Transfers ONLY made at your bank or via online banking. All our prices incl. VAT 14%

Privacy Policy for Salty Hook

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at Privacy.

At www.saltyhook.co.za we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by www.saltyhook.co.za and how we use it.

Log Files
Like many other Web sites, www.saltyhook.co.za makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’s analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons
www.saltyhook.co.za uses cookies to store information about visitors’ preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie

→ Google, as a third party vendor, uses cookies to serve ads on www.saltyhook.co.za
→ Google’s use of the DART cookie enables it to serve ads to our site’s visitors based upon their visit to www.saltyhook.co.za and other sites on the Internet.
→ Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL – http://www.google.com/privacy_ads.html

Our Advertising Partners

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include …….

Google
While each of these advertising partners has their own Privacy Policy for their site, an updated and hyperlinked resource is maintained here: Privacy Policies.
You may consult this listing to find the privacy policy for each of the advertising partners of www.saltyhook.co.za.

These third-party ad servers or ad networks use technology in their respective advertisements and links that appear on www.saltyhook.co.za and which are sent directly to your browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by our site’s third-party ad networks to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on the site.

www.saltyhook.co.za has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.saltyhook.co.za’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. You may find a comprehensive listing of these privacy policies and their links here: Privacy Policy Links.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. www.saltyhook.co.za does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that www.saltyhook.co.za has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.

Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our privacy policy and agree to its terms.

Update
This Privacy Policy was last updated on: Wednesday, September 27th, 2017.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.

Please contact us on +2711 868 1141 or email us at info@saltyhook.co.za for any queries.